Help Center - Getting Started

Setting up an NFT wallet

When you first download the NFT GO app, you’re asked whether you’d like to import an existing wallet, or if you’d like NFT GO to create a new one for you. Based on which option you select, you’ll be prompted to follow the necessary steps.

I already have an Ethereum / Polygon wallet. How do I import it to NFT GO?

During setup, we’ll ask you if you’d like to create a new wallet or import an existing one. If you have an existing wallet, select “I already have a wallet” and you will see this page:

You can import an existing wallet using either a 12-word secret passphrase, or a Private Key. You can find the private key and 12 word passphrase from your current wallet provider, such as MetaMask. Make sure to not to enter the space after you’ve pasted the private key or 12 word passphrase. Once you’ve pasted in the Phrase or Private Key, click “Import Wallet.”
If it was successful, you wll see a green bar at the top of the screen with the message “This wallet was successfully imported”

Please note: NFT GO supports Ethereum wallets, which have addresses with the prefix “0x”. These wallets can store both Ethereum and Polygon NFTs.

I don’t have an existing wallet, and I want NFT GO to create one for me

During setup, we’ll ask you if you’d like to create a new wallet or import an existing one. If you want NFT GO to create you a new wallet, select “Create Wallet”. You will be shown this page, with your wallet details.

It is essential to write down the 12-word secret passphrase and keep it somewhere safe. This is the key for your wallet, and if you lose it, we cannot retrieve it for you, as we do not store it on our servers. Do NOT share this phrase with anyone. NFT GO will never ask you for this phrase.

Where can I see my wallet information?

You can find your wallet information, such as your wallet address, private key, and 12-word secret passphrase in the My NFTs page. Your wallet address is directly visible under your name, and you can copy it to your phone’s clipboard by tapping the light blue border.

You can find your Private Key and 12-word passphrase by tapping the menu button in the top left of the My NFTs page. Please note: if you created the wallet on NFT GO, you’ll be able to copy the Private Key and 12-word passphrase of your wallet.

However, if you imported your wallet from another source, such as MetaMask, you will be able to copy the Private Key and 12-word passphrase only if you initially imported using the 12-word passphrase. If you imported your wallet using the private key, you will not have access to the 12-word passphrase, only the Private Key. You can find the 12-word passphrase from the original provider, such as MetaMask.

Can I change my current connected wallet?

Currently, NFT GO only supports only one connected wallet. You cannot change wallets without deleting and reinstalling the app. However, if you choose to delete and reinstall the app, please ensure you have your current wallet’s 12-word passphrase and Private Keys securely stored, so you can still access your current NFTs. If you do not save the 12-word passphrase of your current wallet, deleting and reinstalling the app will lose your access to the NFTs in your current wallet.